Last updated: 3 October 2025
1. Purpose and Scope
1.1 This Acceptable Use Policy (AUP) applies to all use of the Website and Services provided by eWeball Web Hosting (trading name of TROL LTD, “we”, “us”, “our”).
1.2 The AUP forms part of the Terms and Conditions and is designed to protect our network, customers, and the wider internet community. Capitalised terms have the meaning in the Terms.
2. Your Responsibilities
2.1 You must use the Services lawfully and responsibly. You are responsible for the content you host, store, transmit, or make available, including end-user activity on your accounts, domains, and servers.
2.2 You must implement reasonable security measures (e.g., strong passwords, timely patching, principle of least privilege).
3. Prohibited Content
You must not host, publish, transmit, or link to content that:
a) is unlawful, infringing, defamatory, deceptive, or invasive of privacy;
b) is obscene, exploitative, or otherwise harmful, including content that sexualises minors or incites violence or hatred;
c) infringes intellectual property or other proprietary rights (copyright, trademarks, trade secrets, database rights);
d) contains or distributes malware, spyware, keyloggers, ransomware, or other malicious code;
e) facilitates or instructs others to commit unlawful acts (including fraud, hacking, or distribution of controlled substances);
f) violates sanctions/embargoes or export control laws.
4. Prohibited Conduct (Network & Abuse)
You must not:
a) send unsolicited bulk messages (spam), whether email, SMS, social, or other channels;
b) operate open relays/open proxies or misconfigure services enabling abuse;
c) impersonate others, forge headers, or spoof identities (including DNS/ARP/SMTP);
d) perform or permit denial-of-service (DoS/DDoS), port scanning without consent, stress testing, credential stuffing, scraping at scale, or brute-forcing;
e) harvest personal data without a lawful basis or consent where required;
f) interfere with, degrade, or circumvent security of any network, system, or Service;
g) share, resell, or sub-allocate Services except as permitted by your contract.
5. Email and Messaging
5.1 Comply with applicable anti-spam laws (e.g., PECR). Obtain valid consent where required and include identification and an easy opt-out.
5.2 Bulk/marketing email must: (i) be opt-in; (ii) honour unsubscribes promptly; (iii) use valid sender domains with proper DNS (SPF, DKIM, DMARC recommended).
5.3 Use of our platform solely as a mail-forwarder for third-party mail systems is not permitted unless authorised in writing.
6. Security, Vulnerabilities & Resource Use
6.1 You must promptly remediate known vulnerabilities affecting your sites/applications.
6.2 Do not attempt to access other accounts or systems.
6.3 Abide by plan limits (bandwidth, CPU, storage, mailboxes). Excessive consumption that degrades the platform may lead to rate-limiting, suspension, or plan changes (see Terms – Hosting Service Usage Limits).
6.4 Report security issues or abuse to abuse@eweball.com (or complaints@eweball.com) with relevant logs/headers.
7. Illegal Content and Law Enforcement
7.1 We may block access, remove content, or suspend Services where we reasonably believe the AUP or law is breached.
7.2 We may preserve and disclose information to competent authorities where required by law or to protect individuals or our legitimate interests.
8. Monitoring
8.1 We do not routinely monitor customer content, but we may investigate abuse reports, security alerts, deliverability issues, or technical incidents.
8.2 We may use automated and manual measures (e.g., spam/virus filters, rate limits) to protect the platform.
9. Consequences of Breach
9.1 We may take proportionate actions including warnings, removal of content, rate-limits, service restrictions, suspension, or termination (with or without notice) as permitted by the Terms.
9.2 Serious or repeated breaches may result in immediate termination and recovery of costs (including administrative fees).
10. Changes
10.1 We may update this AUP from time to time by posting a new version on the Website. Continued use constitutes acceptance of the updated AUP.