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Web Design Email Access Reset Password My Account
Web Design Email Access Reset Password My Account

eWeball Help Centre

How to Set Up Your eWeball Email on Any Device

Use this guide to configure your mailbox on Android, iPhone/iPad, or desktop email apps (Outlook/Thunderbird), plus how to create email accounts and change passwords in your hosting control panel or webmail.

Before you start: You’ll need your mailbox password and your email server settings (IMAP/SMTP). Replace yourdomain.com with your actual domain (e.g., example.com).

Email Server Settings (IMAP & SMTP)

These are the standard settings used for most email apps. If automatic setup fails, use the manual settings below.

Item Value / Example
Incoming (IMAP) server imap.yourdomain.com
Incoming port (IMAP + SSL) 993 (SSL)
Outgoing (SMTP) server smtp.yourdomain.com
Outgoing port / encryption 587 (TLS) or 465 (SSL)
Username Full email address (e.g., you@yourdomain.com)
Password The mailbox password you set when creating the email
Recommended: IMAP Encryption: SSL/TLS Works with Gmail / Apple Mail / Outlook

A1. Set Up Email on Android

Works for Gmail app, Samsung Mail, Outlook mobile, and most Android mail apps.

Step-by-step (Android)
  1. Open your mail app (Gmail, Samsung Mail, etc.).
  2. Select Add account → choose Manual setup → select IMAP.
  3. Enter your email address and mailbox password.
  4. Incoming (IMAP):
    • Server: imap.yourdomain.com
    • Port: 993
    • Security: SSL
  5. Outgoing (SMTP):
    • Server: smtp.yourdomain.com
    • Port: 465 (SSL) or 587 (TLS)
    • Security: SSL/TLS
    • Authentication: On (use your full email + password)
  6. Tap Finish / Test. Your device should validate and start syncing.
If you see “Cannot connect”, double-check your password and ensure you entered the full email address as the username.

A2. Set Up Email on iPhone / iPad (iOS)

Use the built-in iOS Mail settings for a reliable IMAP setup.

Step-by-step (iOS)
  1. Go to Settings → Mail → Accounts → Add Account → Other.
  2. Select Add Mail Account and enter: Name, Email, Password, Description.
  3. Incoming Mail Server (IMAP):
    • Host Name: imap.yourdomain.com
    • User Name: your full email address
    • Password: mailbox password
  4. Outgoing Mail Server (SMTP):
    • Host Name: smtp.yourdomain.com
    • User Name: your full email address
    • Password: mailbox password
    • Use SSL/TLS, port 587 (or 465)
  5. Tap Save. Then open SMTP settings and confirm SSL/TLS and correct port.
Tip: If iOS keeps prompting for a password, delete the account and re-add it using IMAP with the settings above.

A3. Set Up Email on Desktop (Outlook, Thunderbird, Apple Mail)

We recommend IMAP so your emails stay synced across phone, laptop, and webmail.

Manual settings (Desktop clients)

Incoming (IMAP)

  • Server: imap.yourdomain.com
  • Port: 993
  • Encryption: SSL/TLS
  • Authentication: Normal password

Outgoing (SMTP)

  • Server: smtp.yourdomain.com
  • Port: 587 (STARTTLS) or 465 (SSL)
  • Encryption: TLS/STARTTLS (or SSL)
  • Authentication: Yes (same email + password)
If automatic setup doesn’t work, switch to manual configuration and enter the above settings. Some Outlook setups may attempt “autodiscover” automatically; if it fails, manual entry is fastest.

B1. Create Email Accounts or Change Password (Hosting Control Panel)

Use your eWeball client area to manage mailboxes under your hosting package.

Steps (Client Area → Hosting)
  1. Log in to your eWeball account: eweball.com
  2. Go to Manage Services → select Hosting.
  3. Under your hosting package, click Manage.
  4. Scroll to Email Accounts / Mailboxes (sometimes shown as “Email Accounts”).
  5. To create an email (e.g., info@yourdomain.com), select Create Email Account and set a password.
  6. To change a password, select the mailbox and choose Change Password, then Save/Update.
Important: After changing a mailbox password, update it on every device/app using that mailbox (phones, laptops, Outlook, Apple Mail, etc.) to avoid lockouts or repeated login prompts.

B2. Access Email or Change Password via Webmail (If Available)

If your plan includes webmail, you can access it in your browser and manage account settings.

Webmail steps
  1. Open webmail: mail.eweball.com (or access via your hosting control panel).
  2. Sign in with your full email address and mailbox password.
  3. Go to Settings → Password (or Account / Security).
  4. Enter your current password, then your new password → click Save / Apply.
If you don’t see password options in webmail, change it in the hosting control panel instead.

Tips & Best Practices

Use a strong password: mix uppercase, lowercase, numbers, and symbols.

Avoid reusing passwords across different services.

Update all devices immediately after a password change to prevent lockouts.

Allow a few minutes after changes—some server-side caching can cause short delays.

Still stuck? Contact eWeball support—interfaces and options can vary by hosting plan.

Need help setting it up?

If you share your device type and email app, we can guide you through the exact screens.

Visit eWeball Support
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