Our Terms

Terms and conditions
These terms and conditions (“Terms”, “Agreement”) are an agreement between ”eWEBALL” – Trading Name of TROL LTD (“”eWEBALL” – eWEBALL” – Trading Name of TROL LTD”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of our website: https://eweball.com/ and any of its products or services (collectively, “Website” or “Services”).


1. Accounts and membership

1.1. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services.
1.2. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.
1.3. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
1.4. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill.
1.5. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.


2. Billing and payments
2.1 You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase.
2.2 Once the domain name has been successfully registered, it will need to be renewed periodically to ensure you retain your registration of it. We will send you renewal notices 30 days and 7 days before the renewal date of your registered domain name. These notices will be sent to the email address then registered against your account.
2.3 Once a Web Hosting or any periodically paid service/s have been purchased, it will need to be renewed periodically to ensure you continue to enjoy the web hosting service or any other service/s. We will send you renewal notices 30 days and 7 days before the renewal date of your Web Hosting Services or any other service/s.
2.4 We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.


3. Order Process:
3.1 You can only place an order with us for Services once you have successfully registered an account with us. Information that you provide while registering an account with us must be complete and accurate. By creating an account, you agree that we may block access to the account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate.
3.2 You must always keep your username and password private and not allow anyone else to use it.
3.3 You must contact us should you believe that your username or password has become known to someone else.
3.4 Before you submit an order, you will be shown a summary on screen including details of the services you have wish to order and the price payable. There will be an option to amend/correct and errors before proceeding to completion of the order.
3.5 Before being able to submit an order, you will be required to register a credit or debit card. We also accept paperless direct debit; however, you may need to use a credit or debit card on your first order.
3.6 Once an order has been placed, we will provide you with confirmation of the Services you have ordered. This confirmation will be sent to the email address registered to your account. Copies of previous invoices will be stored on your account.


4. Accuracy of information
4.1 Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order).
4.2 We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.


5. Third-party services
5.1 If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services.
5.2 You irrevocably waive any claim against” eWEBALL” – Trading Name of TROL LTD with respect to such other services. ”eWEBALL” – Trading of TROL LTD is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services.
5.3 You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting” eWEBALL” – Trading of TROL LTD to disclose your data as necessary to facilitate the use or enablement of such other service.


6. Uptime guarantee
We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by:

(1) periodic scheduled maintenance or repairs we may undertake from time to time;
(2) interruptions caused by you or your activities;
(3) outages that do not affect core Service functionality;
(4) causes beyond our control or that are not reasonably foreseeable; and
(5) outages related to the reliability of certain programming environments. We do not warrant access to our servers will be uninterrupted or error free, but we shall use reasonable endeavours to keep downtime to a minimum


7. Links to other websites
7.1 Although this Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
7.2 We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties.
7.3 You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.
7.4 Prohibited uses
7.5 In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content:

a. for any unlawful purpose;
b. to solicit others to perform or participate in any unlawful acts;
c. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f. to submit false or misleading information;
g. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
h. to collect or track the personal information of others;
i. to spam, phish, pharm, pretext, spider, crawl, or scrape;
j. for any obscene or immoral purpose; or
a) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


8. Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by ”eWEBALL” – Trading Name of TROL LTD or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with ”eWEBALL” – Trading Name of TROL LTD. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of” eWEBALL” – Trading Name of TROL LTD or” eWEBALL” – Trading of Name TROL LTD licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any” eWEBALL” – Trading Name of TROL LTD or third-party trademarks.


9. Disclaimer of warranty
9.1 You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
9.2 We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected.
9.3 You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.


10. Limitation of liability

10.1 To the fullest extent permitted by applicable law, in no event will eWEBALL – Trading
Name of TROL LTD, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if eWEBALL” – Trading Name of TROL LTD has been advised as to the possibility of such damages or could have foreseen such damages.
10.2 To the maximum extent permitted by applicable law, the aggregate liability of
eWEBALL” – Trading Name of TROL LTD and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one pound or any amounts actually paid in cash by you to ”eWEBALL” – Trading Name of TROL LTD for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


11. Indemnification

You agree to indemnify and hold” eWEBALL” – Trading Name of TROL LTD and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any wilful misconduct on your part.


12. Severability

12.1 All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable.

12.2 If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.


13. Dispute resolution

13.1 The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom.
13.2 The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in United Kingdom, and you hereby submit to the personal jurisdiction of such courts.
13.3 You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.


14. Assignment

14.1 You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void.
14.2 We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all its assets or stock or as part of a merger.


15. Changes and amendments

15.1 We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website.
15.2 When we do, we will post a notification on the main page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes.


16. Refund policy

  • Products purchased from” eWEBALL” – Trading Name of TROL LTD may be refunded only if cancelled within the refund period of 14 days. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
  • “Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by ”eWEBALL” – Trading Name of TROL LTD in accordance with the terms and conditions of the applicable product or service agreement (see here).
  • You may cancel a product at any time during the “Refund Period,” but a refund will be provided only if you contact eWEBALL – Trading Name of TROL LTD’s customer service within the refund time period mentioned for the particular product, if one is available.
  • No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may decide to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

16a, Standard Refund Terms:

  • Annual Plans+ – Within 30 days of the date of the transaction.
  • Monthly Plans*+ – Within 48 hours of the date of the transaction.
  • *Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
  • Domain Name + Security products with remediation service cannot be refunded once a clean-up request has been submitted

16b, Expert Services:

  • If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
  • 16c, Get Started Service: If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
  • If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

16c, Circumstances in which Annual and Monthly Subscriptions are: Non-refundable:

  • Non-refundable subscriptions on an annual or monthly basis: Your annual or monthly subscription is non-refundable if one or more requests are completed during the billing term.

17. Hosting Services:

If a Yearly Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Additional Products Not Eligible for Refunds:

  • Domain Registration:
  • Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
  • Auctions Memberships
  • Cloud Servers
  • Configuration Add-Ons
  • Discount Domain Club (if used for purchase)
  • Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring
  • Hosting Connection paid Apps (not refundable once set up)
  • Merchant Accounts
  • Office Max Bundles
  • Premium Domain Names
  • Redemption Fees
  • Transfers (if successful)

18. IP Addresses:

  • You will have no right, title or interest in any internet protocol address (“IP address”) allocated to you throughout use of upon the expiry or termination of Services.
  • Any IP address allocated to you is allocated as part of the Hosting Service you purchased and is not portable or otherwise transferable by you in any manner whatsoever. If an IP address is re-numbered or re-allocated by us, we shall use our reasonable endeavours to avoid any disruption to you.

19. Back up of your materials and our Servers

  • It is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you upload onto our servers as part of your use of the Hosting Services.
  • We provide free tools to make website and database backups in our control panels. In the event of loss of or damage to your material, you will not be given access to the server back-up we maintain pursuant to our archiving procedure.
  • We will follow our archiving procedures for the data stored on our servers.
  • We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.

20. Hosting Service Usage Limitations

  • The Hosting Service package you order includes the per calendar month bandwidth allowance applicable to that hosting package as this is set out on this website at the time of your order.
  • The Hosting Service you have ordered will be automatically suspended if this monthly bandwidth allowance is exceeded. If this happens, you may upgrade your Hosting Service package to one which includes a higher monthly bandwidth allowance or wait for the Hosting Service to resume at the start of the following calendar month. You can monitor your monthly bandwidth usage in our control panel.
  • Unless the Hosting Service package you order includes a virtual private server, you will only be allowed to use a maximum of 10% of our server’s processing capacity when using the Hosting Service package, you order.
  • We may allow your usage to exceed this CPU limitation, and we will speak to you about your hosting requirements if your usage has a detrimental effect on our other customers. Please note that this right is at our absolute discretion.
  • The Hosting Service package you order includes the number of mailboxes applicable to that hosting package as this is set out on our website at the time of your order.
  • Any mailboxes that have not been accessed for 100 clear days will be automatically deleted from our system.
  • When using the Services, you must comply with our Terms of Website Use and our Acceptable Use Policy. Any conflict between our terms of website use and these terms and conditions, will be resolved in favour of these terms and conditions.
  • A breach of either the Website Terms of Use or Acceptable Use policy will entitle us to terminate the provision of Services to you.

21. Acceptance of these terms

  • You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Complaints

  • If you wish to make a complaint, we’re sorry to hear that you’re having problems with our services. We hope we can turn this around and make it into a good situation as fast as we can. Please send an email to complaints@eweball.com

Contact us

  • If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to info@eweball.com

This document was last updated on April 28, 2021